- 1) Log in to your account as an Admin. Only Admin accounts can edit or remove users.
- 2) Click the User menu.
- 3) Find the user you want to change in the list.
- 4) To change what the user can do, click the Edit button in the Action column and set a different Account Type — Admin, Product Owner or Viewer Staff. A Viewer Staff account has the least access.
- 5) To remove the user completely, click the Delete button in the Action column and confirm.
Renewal Genie does not have a separate "deactivate" option. To stop someone using the account, either lower their Account Type to Viewer Staff or delete the user.